For general enquiries, content corrections, and feedback.
Table of Contents
Contact VignettaSF-Travel
We welcome questions, feedback, and corrections. If you have found an error in our content, have a question not answered in our FAQ, or would like to report a change in vignette rules, please get in touch.
Contact Information
Phone
Available Monday–Friday, 09:00–17:00 CET.
Address
Getreidegasse 12, 5020 Salzburg, Austria
Correspondence address only. Not a walk-in office.
Send a Message
Use the form below to send us a message. All fields are required. Your message will be sent to [email protected].
* Required fields. Your data will be used only to respond to your enquiry. See our Privacy Policy for details.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| General questions | 2–3 business days |
| Content corrections | 3–5 business days (review required) |
| Technical issues | 1–2 business days |
| Partnership enquiries | 5–7 business days |
We aim to respond to all enquiries within the times stated above. During peak periods (summer travel season, January when new vignettes launch), response times may be slightly longer.
Before You Contact Us
Many common questions are already answered in our guides. Please check the following resources before sending a message:
- Our FAQ & Glossary covers the most common questions about vignettes.
- Our Pricing page has current prices for all countries.
- Our Process page explains how to purchase a vignette step by step.
- Our Policies page covers rules, exceptions, and appeals.
- For ASFINAG-specific issues, contact ASFINAG directly at +43 50 108 10 000.